Apple’s battery replacements program can’t impress people. Late last year, Apple admitted that it has been throttling performance on older iPhones with worn out batteries.
The admission won Apple a legion of bad press and enough lawsuits to keep its legal department in fancy cars for the next decade. Since then, Apple has mostly appeased its customer base with a discounted iPhone battery replacement plan, some promises to be nicer.
But Apple’s problems aren’t over. Day by day more and more problems are coming out. BBC’s Watchdog program aired a deep dive into Apple’s battery replacement program this evening. The results aren’t exactly glowing for Apple.
However program’s investigators found that customers sending in iPhones for a battery replacement asked for expensive repairs for purely cosmetic damages, rather than simply being billed for the battery replacement.
Josh Landsburgh sent his phone off to have the battery replaced in February. Two days later, he received an email from Apple pointing out a small dent to the edge of the phone, and quoting a cost of over £200 before it would make good on its battery promise.
But Apple claimed that repairing other issues was part of the terms and conditions of its battery replacement program. It told Watchdog that “when it comes to iPhone battery replacement, if your iPhone has any damage that impairs the replacement of the battery, such as a cracked screen, that issue will need to be resolved prior to the battery replacement.”
However Watchdog’s lawyer couldn’t find a mention of that requirement in Apple’s UK warranty materials.